Here at the Talent & Organization Blog for Financial Services (FS), a diverse group of our experts cover a wide variety of hot topics and trends, ranging from automation to change management. We would like to share with you some of our most popular blogs of 2017, in case you missed them when they were first published.

In October, Rosario Russo, the Head of Accenture’s FS Talent & Organization HR Practice, noted the five key objectives of a great employee experience: 1. Organize around moments that matter. 2. Transform HR to become responsive and focused. 3. Proactively nurture employees. 4. Continue to observe and improve as necessary. 5. Apply service design to HR techniques.

According to Sarah Kruger, our FS Talent & Organization Lead in Australia, 72 percent of employees report that the job experience is more important than education in terms of developing expertise. In her blog, “The truth about how employees feel about career capital,” she highlighted the other important qualities employees believe they bring to their firms: Efficiency in completing tasks, a strong work ethic, and the ability to learn new things.

“A liquid workforce, one that draws from a variety of resources and capabilities and can be adjusted to meet business needs, is becoming a competitive differentiator in today’s rapidly changing business environment,” Kruger wrote in another blog in October. “Organizing your workforce for adaptability” covers how firms can make the most of internal and external resources to meet business requirements and optimize cost and revenue uplift.

Accenture’s annual Technology Vision reports are always a hot topic for our bloggers and this year was no different. In July, our Global FS Talent & Organization Lead Andrew Woolf took a close look at the biggest trends impacting financial services and how they will drive new approaches as firms reposition themselves in the emerging digital ecosystems.

Earlier in the year, in his “Prompt reskilling of workers” blog, Woolf talked about how recent Accenture research confirms that the spread of workforce automation will change significantly the skills workers will require in future. “But that’s not the full picture,” he argued. “We also found that job losses can be reduced substantially if organizations move quickly to retrain their employees. Moreover, most employees are eager to learn new skills and adapt to a digitally-enhanced working environment.”

Last but not least, Andy Young, our People & Change Lead, touted the benefits of effective job design in the digital age. “As we apply robotics, careful job and team design and capability development will be of utmost importance,” Young wrote. “Leaders must get used to managing businesses with human workers, employees and contingent labor, as well as robots. This will require new ways of managing conduct and operations across the entire organization.”

That’s it from us here at the Talent & Organization Blog for Financial Services in 2017. We look forward to connecting with you in 2018!

Tune in to our social media accounts for more on the latest trends and thought leadership in talent and organization: Twitter and LinkedIn

Follow live updates from our Accenture FS Talent & Organization leaders:

Andrew Woolf on Twitter

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Andy Young on Twitter

Sarah Kruger on Twitter

Nesan Govender on Twitter

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