FS organizations should focus on skills, knowledge, behavior and decisions that embed lasting behavior change.

In my previous blog posts around the topic of compliance learning, I discussed the different characteristics of compliance learning. In this post, I’ll draw from research into how our brains work to discuss how compliance learning can lead to lasting behavior change.

Regulators know that rules alone do not shape lasting behavior change in employees. They expect organizations to demonstrate an applied understanding of how regulations, company strategy, values and policies translate in practice within specific roles and contexts. To this end, the content of development programs must be straightforward and pragmatic, and reflect real-world scenarios. An understanding of how we learn is paramount in the development of any learning program.

How the brain affects behavior

The advances in neuroscience have given us the tools to understand why we make certain decisions, while at the same time helping us to understand the blind spots that keep us from understanding the inherent risks in our decisions.

The following five principles have a profound influence on learning and its application: 

  1. The experiential learning cycle: experience and deep reflection allows employees to make personal connections with the content.
  2. Bite-sized learning through different channels and methods: storytelling, for example, improves understanding and retention.
  3. Collaboration aids learning: social engagement and interaction create learning opportunities.
  4. A safe environment: positivity, optimism, safety and certainty achieve better learner outcomes and have a greater impact on workplace performance.
  5. Motivate new behaviour with rational and emotive hooks: appealing to all the senses have a stronger impact on lasting behavior change.

In this post, I explored the different ways in which compliance learning can lead to lasting behavior change in employees. In my next post, I’ll make a case for joined-up strategic learning, reinforced and delivered at the point of need. For more information about the topic, download the latest report: Fresh Thinking: Reinvent your compliance learning for increased value.

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