New technologies are catalysts for change. Distributed ledger technology, artificial intelligence (AI), extended reality (XR) and quantum computing—the DARQ technologies—will be the next set of new technologies to spark a step change. How will they affect insurers and their workforces?

Individually, these four technologies represent opportunities for businesses to differentiate their products and services. Collectively, they will open new pathways into the future. Each will impact the insurance workforce, changing the employee experience, the work they do, decisions they make, how they skill up and how they engage with customers.

The impact of DARQ tech

Which DARQ technologies will impact the organisation most?

  • AI already plays a critical role in optimising processes and influencing strategic decision-making. Increasingly, it will also augment human outputs.
  • Extended reality (XR)—immersive technologies like augmented and virtual reality (AR/VR)—create entirely new ways for people to experience and engage with the world around them.
  • Distributed ledgers will expand networks by eliminating the need for trusted third parties.
  • Quantum technology—could offer game-changing ways to approach and solve the hardest computational problems, such as actuarial simulations for real-time pricing and risk pooling.

Here’s how executives see it.

DARQ tech for the workforce

Insurers are already implementing and integrating DARQ tech across workforce processes to build a digital workforce, optimise HR processes along the entire employee value chain, and inform the employee experience.

The power of DARQ tech combined

However, to use DARQ technologies to their greatest potential—now and when all four have matured—businesses need to think about the value to be gained by combining them.

 

Ping An offers an example. In addition to using AI and blockchain to transform its core business, some of Ping An’s platform-driven ventures blur the lines between multiple industries. For example, the Smart City ‘1+N’ platform—built on intelligent cognition, AI, blockchain and cloud technology—supports medical insurance, finance, education, elder care and real estate services.

 

I hope you have found this quick look at the trends that are underpinning advances in the insurance sector useful. For more insight into these and other trends that will help steer success in this sector, click through to Accenture’s 2019 Technology Vision for Insurance.

Until next time.

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