What new roles might we take on in the future and what are the implications for talent and organization?

In my previous post, I looked at how organizations are using intelligent technologies to reshape the world of work. In this post, I’ll explore the different job opportunities that might arise from the digital revolution.

Accenture’s Future Workforce Survey found that banks that commit to human-machine collaboration over the next five years will see a 34 percent increase in revenue and a 14 percent boost in employment. The same survey for the insurance industry shows a 17 percent revenue increase and a seven percent rise in employment.

As the figure below shows, humans and machines have different strengths. When you combine those strengths, new possibilities are born:

Humans can use machines to augment their existing skills and to drive growth across the enterprise in three ways:

  • Machines can amplify the capabilities, efforts and impact of humans by augmenting their intelligence, enhancing their judgment and increasing their impact within the organization and among customers.
  • Machines can extract insight from data quickly to help humans make better decisions, personalize customer experiences and drive growth.
  • Machines help humans embody everything the company stands for by showing workers what to do as well as when and how to do it. This way, they bring the organization’s vision to life.

Humans can help machines learn to move beyond the simple automation of tasks. Accenture has identified three new roles that are emerging from human-machine collaboration: trainers, explainers and sustainers.

Trainers help machines as they learn, for example, to identify images in photographs or videos. Explainers interpret the results of algorithms to improve transparency and accountability for their decisions. Sustainers keep AI systems on the straight and narrow—ensuring that they stay true to their original goals and don’t cross any ethical lines.

According to the World Economic Forum’s Future of Jobs Report 2018, there will be 133 million emerging roles and 75 million declining ones by 2022. The following infographic shows the top 10 jobs in each category:

By 2022, the WEF report predicts a growing need for skills such as analytical thinking and innovation; active learning and learning strategies; and creativity, originality and initiative. View the full list here.

How is your company preparing for the transformation of traditional roles and skills in the workplace? In my next post, I’ll explore how companies can navigate the seismic shift in financial services. Until then, read the Future Workforce reports for Banking and Insurance. To reimagine the future of work together, get in touch with me here.

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